What are your shipping times?
US Shipping Time Estimates
* Note: (U.S. ONLY) We will replace the item or offer a refund if you haven't received your order after 60 days of purchase.
International Shipping Time Estimates
* Note: (International ONLY) We will replace the item or offer a refund if you haven't received your order after 90 days of purchase.
Factors such as delayed logistics and customs clearings may have an impact on the delivery time.
Do you deliver products Internationally?
Cool Dog Depot successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.
Will my items be sent in 1 package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.
If you have any other questions, please email support at email@example.com and we will do our best to help you out.
How do I size my dog?
For your convenience we have a sizing chart available on all products, displaying the size measurements. There is also a picture showing how to measure your dog, but we are more than happy to explain it further. (sizes are approximate 1-2")
It can be confusing still with the Measurement names.
Back Length: Measure the back from base of neck(shoulders) to base of tail(tail bone).
Neck: Measure the circumference of the neck.
Chest or Girth: Measure the broadest part of the chest.
If the measurement is between sizes, we recommend going up one size. Also, if pet has a stout build, a deep chest, or is overweight, we recommend going up a minimum of one size for proper fit. If the dog is long-backed, like a Dachshund, a smaller size is recommended.
How do I place an order?
Simply choose your style from the 'dropdown' menu on the product page then click the “Add to Cart” button and follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number.
How does Cool Dog Depot operate?
Cool Dog Depot is an online retailer of dog supplies & accessories. All merchandise is custom to order and shipped directly to you once the product is ready.
How secure is my personal information?
The Cool Dog Depot adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Where do you find your products?
All over the world! Our purchasing department search for unique items from different places. We love to source our products from all over, because it means we can bring you the best and most unique variety.
This includes, but is not limited to: United States, Europe, Australia, Korea, Japan, & China. Feel free to ask us before you purchase, where a specific item was made.
My order status says, "pending." What does that mean?
'Pending' just means that our system successfully received your order! Once the order leaves its fulfillment center, we'll email you a tracking number by request, and your order status will change to 'Shipped.'
If you have any other questions feel free to contact us at firstname.lastname@example.org